American Medical Certification Association (AMCA) Phlebotomy Practice Exam

What is the appropriate action if a patient seems anxious before a blood draw?

1. Ignore them

2. Proceed with the draw quickly

3. Reassure and explain the procedure

4. Call a supervisor immediately

The correct answer is: Reassure and explain the procedure

When a patient appears anxious before a blood draw, the appropriate action is to reassure them and explain the procedure. This approach serves several important purposes. First, providing reassurance helps to alleviate the patient's anxiety by allowing them to voice their concerns and ask questions. Acknowledging their feelings can create a trusting environment, making the patient feel more comfortable and less vulnerable during the procedure. Second, explaining the procedure demystifies the process for the patient. Understanding what is going to happen, and what they can expect, can significantly reduce fear of the unknown. When healthcare providers take the time to explain each step, it promotes patient cooperation and minimizes the likelihood of sudden movements that could complicate the blood draw. In summary, taking the time to reassure and educate the patient is crucial in creating a positive experience and ensuring that the blood draw is performed safely and efficiently. This method reflects the best practices of patient-centered care, focusing on the emotional and psychological needs of the patient.